Can I return one or multiple products from my order made at GearFreak.uk?

Yes, no problem!

At GearFreak.uk you have 100 days to return one or more products from your order. The return process are as follows:

  1. Pack the product(s) in a box
  2. Create a parcel label and let us know via E-Mail what products you are shipping back to us. Please use our return portal here.
  3. We receive it at our warehouse and will afterwards solve it ASAP.

Important:

Products that are returned must be properly packaged and in their original packaging. If the packaging is damaged or otherwise defective, a fee may be deducted corresponding to the depreciation of the product.

What does it cost to return my order?

When you use the parcel label via our return portal, it cost 6,5 GBP for the shipping. This will be deducted on your order, when we handle the return. If you choose to get a refund, the money will be sent to the original payment method.
This price includes shipping, insurance, VAT and duties. Remember to get a receipt from the post office when dropped off.

It can take up to 3 weeks from you ship the parcel back to us, and until we have processed and handled your return parcel at our warehouse.

Extended Processing Times for Some Complaints

We strive to process complaints within a maximum of 4 weeks. However, depending on the product and manufacturer, there may be longer wait times. We will, however, do everything within our power to process your complaint as quickly as possible.

This includes Carinthia, which can take up to 6-8 weeks, as it needs to be sent to their factory in Austria.

Therm-a-rest, which can take up to 3-6 weeks, as it needs to be sent to their factory in Ireland.

Hanwag, which can take up to 4-6 weeks, as it needs to be sent to their factory in Germany.