If you want to exchange your item for a different color, size, change to a completely different item, or return a new and unused product to get your money back, please create a return case here. It costs a fee to use the return service, see pricing here. This amount is deducted upon refund.

It can take up to 3 weeks from you ship the parcel back to us, and until we have processed and handled your return parcel at our warehouse.


Products that are returned must be properly packaged and in their original packaging. If the packaging is damaged or otherwise defective, a fee may be deducted corresponding to the depreciation of the product.

We will handle your complaint as fast as possible. If the item need to be returned to us, the item must be returned in a cleaned condition. Otherwise, a fee will be charged before the product can be tested and possibly repaired.

We aim to resolve complaints within a maximum of 4 weeks, however, there may be longer wait times depending on the product and manufacturer.

This includes Carinthia, which can take up to 6-8 weeks as it needs to be sent to their factory in Austria.

Therm-a-rest, which can take up to 2-4 weeks (depending on transport and busyness) as it needs to be sent to their factory in Ireland.

Hanwag, which can take up to 4-6 weeks as it needs to be sent to their factory in Germany.

Furthermore, some products you can handle yourself, so handling time is shorter as you avoid us having to act as an intermediary. This applies to all claims on Suunto products. Here you can contact the manufacturer directly.

Create your case via the link here