If you want to exchange your item for a different color, size, change to a completely different item, or return a new and unused product to get your money back, please create a return case here. It costs a fee to use the return service, see pricing here. This amount is deducted upon refund.

It can take up to 3 weeks from you ship the parcel back to us, and until we have processed and handled your return parcel at our warehouse.

We will handle your complaint as fast as possible. If the item need to be returned to us, the item must be returned in a cleaned condition. Otherwise, a fee is charged in cleaning surcharge.